VEON Privacy Policy

Last updated: 22 September 2017

The VEON platform (“VEON”) is provided by VEON Digital Amsterdam BV (“VEON Digital”, “we”, “us”, “our”). The information we collect is controlled by VEON Digital Amsterdam BV of Claude Debussylaan 88, 1082 MD, Amsterdam, the Netherlands.

We’re committed to protecting and respecting your privacy. Please read this policy carefully - it explains how we process your information. By downloading and using VEON, you agree to us collecting, processing, using and storing your information as described here.

We may, from time to time, link to and from the websites or apps of our partner networks, advertisers and affiliates that we think you’d be interested in. If you follow a link to any of these websites or apps, it’s important to remember that they have their own privacy policies. Please check these policies before you submit any information to these websites or apps – we can’t accept any responsibility or liability for the privacy practices of other websites or apps.

The types of information we collect & how we use it.

We collect and use the following information about you:

VEON Marketplace and Marketing

With your consent, we will also use your information for marketing as described below. You have the right to change your consents at any time in the Legal and Consents section of Settings within VEON if you do not want us to use your information for marketing purposes.

Tracking Technologies

We and our third party service providers use tracking technologies such as mobile SDKs (which collect information such as mobile identifiers like IDs for Advertising on iOS and Android Advertising IDs) and other similar tracking technologies to enhance your experience using VEON.

These technologies enable us to provide certain features and functionality, improve VEON and your experiences on VEON, remember your choices such as your language preferences, limit the number of times you see an advert or promotion as well as help measure the effectiveness of an advertising campaign, understand how you interact with and use our services to improve our services and market our services to you via VEON or other platforms.

We also use analytics software to monitor on an anonymised basis user actions on VEON such as screens opened, buttons clicked, sign in events and downloads for the purposes of performance monitoring of VEON.

You can disable collection of advertising identifiers (such as IDs for Advertising and Google Advertising IDs) for targeted advertising. For iOS mobile devices, go to “Settings” from your mobile device’s home screen, scroll down to “Privacy”, select “Advertising” and then turn on “Limit Ad Tracking.” For Android mobile devices, go to “Google Settings” on your mobile device, select “Ads” and then check the box labelled “Opt Out of Interest-Based Ads.”

How we share your information

We may share your information – including your enriched information – with selected third parties, including:

We may share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

We may also disclose your information to third parties:

Where we store your information

We provide a global service, so the information that we collect from you may be transferred to, and stored at, a destination outside of your country and for users in the European Economic Area ("EEA"), outside of the EEA. It may also be processed by staff operating outside your country who work for us, for one of our suppliers or one of our business partners. By submitting your information, you consent to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy.

The security of your information

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your information, but we cannot guarantee the security of your information transmitted through VEON; any transmission is at your own risk. We will use strict procedures and security features to try to prevent unauthorised access to your information within our control and possession.

Data retention

We will retain your information for the purposes of providing VEON to you and for providing Marketplace offers and promotions to you if you have chosen to receive these. If your account is inactive for more than one year, we will delete your information unless we are required to retain them to comply with applicable law or meet our legal obligations.

After you have terminated your use of VEON’s services, we may store your information in an aggregated and anonymised format.

How you can manage or delete information

You can delete your VEON account at any time. If you delete your account, we will delete information that you have posted (such as status updates). Please note that information that other users have shared about you on their own accounts will not be deleted.

Your rights


VEON is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at We will delete such accounts and information relating to those accounts from our systems within a reasonable time.


Any changes we may make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this policy.


Questions, comments and requests regarding this policy are welcomed and should be addressed to

Appendix 1: Legal Basis of Processing

Operation Legal Basis
Processing of sign-up information Contract
Processing of Self Care Portal information Legitimate Interests; Contract
Processing of Chat Logs Contract; Consent (for value-added services)
Processing of Chat Content Contract
Processing of device and technical usage information Contract
Processing of your usage information Legitimate Interests; Contract
Processing of transaction information Legitimate Interests; Contract
Processing of Location Information Consent
Processing of log information Contract
Marketing and personalised offers via VEON Consent
Marketing by VEON Legitimate Interests
Other marketing via third party partners Consent
Withdrawing your consent You can withdraw your consent at any time by following the process here.