Last updated: 22 September 2017
The VEON platform (“VEON”) is provided by VEON Digital Amsterdam BV (“VEON Digital”, “we”, “us”, “our”). The information we collect is controlled by VEON Digital Amsterdam BV of Claude Debussylaan 88, 1082 MD, Amsterdam, the Netherlands.
We’re committed to protecting and respecting your privacy. Please read this policy carefully - it explains how we process your information. By downloading and using VEON, you agree to us collecting, processing, using and storing your information as described here.
We may, from time to time, link to and from the websites or apps of our partner networks, advertisers and affiliates that we think you’d be interested in. If you follow a link to any of these websites or apps, it’s important to remember that they have their own privacy policies. Please check these policies before you submit any information to these websites or apps – we can’t accept any responsibility or liability for the privacy practices of other websites or apps.
We collect and use the following information about you:
Sign-up information: We collect information you provide when you sign up for a VEON account. This includes information such as your name, phone number, email address, profile picture, data collected from a social network (if you log in using your social login ID) and other information you choose to provide. When signing up, you may also choose to sync VEON with other services, such as your contacts or social media accounts. If you do, we store this information so that you can share your VEON activity with your friends and family. We use this information to operate and provide VEON to you.
Chat information: In order to run our chat service, we collect, process and store information such as your online status, your last updated status, your last usage of chat and details of who you chatted with (including who you called or chatted with, and for how long) (“Chat Logs”).We will only use these Chat Logs to provide you with value added services such as marketing if you consent. We also store your chats so you can search your history and don’t have to worry about losing messages.
Device and technical usage information: We collect information you provide when you use VEON, such as your customer profile, unique identification code, mobile carrier and time zone setting. We also collect device information such as operating systems, battery and signal strength, device identifiers and settings and software names. We use this data to let you know about your usage statistics and traffic information, to assist us in enforcing our terms, conditions and policies, to improve VEON and our marketing, to administer internal operations (such as for troubleshooting, data analysis, testing, research, statistical and survey purposes), to keep VEON safe and secure (including verifying accounts and activity) and to comply with legal obligations.
Your usage information: We want to make sure that VEON is easy and fun to use so we collect your usage data – such as stats about how you use our in-app content, services, offers and promotions – and Chat Logs to provide you with a personal experience (for example, based on your “likes”). We will also measure the popularity and effectiveness of such content, services, offers and promotions, to make these more relevant for you.
Transaction information: We can’t do everything ourselves, so we use third parties to process payments, and all payment information will be subject to their privacy policies. We won’t collect or use your payment, account or card details, but we will collect information about what services you purchase via VEON so we can better tailor VEON to you. This type of transaction related data will only be used for value added services including marketing if you consent.
Log Information: When you use VEON, we collect server logs, which may include information like device IP address, access dates and times, app features, app crashes and other system activity, and the third-party services you were using before you started using VEON.
derivations made from the IP address from which you connect;
if you consent (by accepting on your mobile operating system), the Global Positioning System (GPS) of your device when VEON is running in the foreground or background; and/or
if you are a customer of our local mobile partner and you agree, our local mobile operator will collect cell ID location information about you
(together, “Location Information”).
We (and our service providers) use your Location Information to provide you with location based tools and functions (“Location Functions”), and with your consent, provide customised nearby services or value added services (including marketing) (“Location Value Added Services”) on VEON that we think you’d like. Where possible, we may also use Location Information to enhance or localise content and services that you use on VEON. If you do not wish to share your GPS location with us or use any Location Functions, you can either switch off the GPS functionality on your mobile device or turn off the relevant Location Functions within VEON. If you otherwise wish to withdraw your consent to us using Location Information for providing Location Value Added Services, you may do so in the Legal and Consents section of Settings within VEON at any time.
Aggregated and Anonymised Data: We may use any of the above information to create aggregated and anonymised insights and reports.
With your consent, we will also use your information for marketing as described below. You have the right to change your consents at any time in the Legal and Consents section of Settings within VEON if you do not want us to use your information for marketing purposes.
Marketing by VEON: We use technical usage information, your usage information and log information to promote VEON services to you, both via our own platform and through third party platforms.
Marketing via VEON: We (and our service providers) use Location Information, Chat Logs, technical usage information, your usage information, transaction information and, where applicable, insights and data provided by our local mobile partner to identify and anticipate your needs, preferences and interests and provide you with personalised offers, discounts, promotions and other materials from ourselves and our trusted partners via VEON. We may enrich the data we hold about you with data from other sources. This information includes information from your use of the other websites we operate or other services we provide, information from third parties (such as advertising networks and analytics providers) and from other sources such as business directories, other commercially or publicly available sources, and the merchant partners that offer goods and services via VEON.
We and our third party service providers use tracking technologies such as mobile SDKs (which collect information such as mobile identifiers like IDs for Advertising on iOS and Android Advertising IDs) and other similar tracking technologies to enhance your experience using VEON.
These technologies enable us to provide certain features and functionality, improve VEON and your experiences on VEON, remember your choices such as your language preferences, limit the number of times you see an advert or promotion as well as help measure the effectiveness of an advertising campaign, understand how you interact with and use our services to improve our services and market our services to you via VEON or other platforms.
We also use analytics software to monitor on an anonymised basis user actions on VEON such as screens opened, buttons clicked, sign in events and downloads for the purposes of performance monitoring of VEON.
You can disable collection of advertising identifiers (such as IDs for Advertising and Google Advertising IDs) for targeted advertising. For iOS mobile devices, go to “Settings” from your mobile device’s home screen, scroll down to “Privacy”, select “Advertising” and then turn on “Limit Ad Tracking.” For Android mobile devices, go to “Google Settings” on your mobile device, select “Ads” and then check the box labelled “Opt Out of Interest-Based Ads.”
We may share your information – including your enriched information – with selected third parties, including:
our suppliers and service providers who help us run and improve VEON;
if you consent to marketing and are local mobile partner’s customer, with that partner so they can better tailor their offers to you;
our suppliers and service providers who help promote and market VEON (via VEON or through third party platforms);
in an aggregated and anonymised form, analytics and search engine providers that assist us in the improvement and optimisation of VEON.
We may share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:
comply with legal obligation, process or request;
enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
detect, prevent or otherwise address security, fraud or technical issues; or
protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
We may also disclose your information to third parties:
in the event that we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets; or
if we or substantially all of our assets are acquired by a third party, in which case information held by us about our users will be one of the transferred assets.
We provide a global service, so the information that we collect from you may be transferred to, and stored at, a destination outside of your country and for users in the European Economic Area ("EEA"), outside of the EEA. It may also be processed by staff operating outside your country who work for us, for one of our suppliers or one of our business partners. By submitting your information, you consent to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy.
Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your information, but we cannot guarantee the security of your information transmitted through VEON; any transmission is at your own risk. We will use strict procedures and security features to try to prevent unauthorised access to your information within our control and possession.
We will retain your information for the purposes of providing VEON to you and for providing Marketplace offers and promotions to you if you have chosen to receive these. If your account is inactive for more than one year, we will delete your information unless we are required to retain them to comply with applicable law or meet our legal obligations.
After you have terminated your use of VEON’s services, we may store your information in an aggregated and anonymised format.
You can delete your VEON account at any time. If you delete your account, we will delete information that you have posted (such as status updates). Please note that information that other users have shared about you on their own accounts will not be deleted.
Withdrawing your consent. You have the right to withdraw your consent to (i) our use of Location Information; (ii) marketing via VEON; and/or (iii) marketing by our local mobile partner, at any time. You may do this by adjusting your consents in the Legal and Consents Settings section of Settings within VEON at any time.
Data rights. You have the right to access information we hold about you, to rectify any information held about you that is inaccurate, to obtain a copy of the information held about you in a commonly-used and machine-readable format and to request the deletion of information held about you. You can exercise your rights by contacting us at email@example.com.
Complaints. In the event that you wish to make a complaint about how we process your information, please contact us in the first instance at firstname.lastname@example.org and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the Autoriteit Persoonsgegevens (the Netherlands data protection authority) or follow the Dispute Process.
VEON is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at email@example.com. We will delete such accounts and information relating to those accounts from our systems within a reasonable time.
Any changes we may make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this policy.
Questions, comments and requests regarding this policy are welcomed and should be addressed to firstname.lastname@example.org.
|Processing of sign-up information||Contract|
|Processing of Self Care Portal information||Legitimate Interests; Contract|
|Processing of Chat Logs||Contract; Consent (for value-added services)|
|Processing of Chat Content||Contract|
|Processing of device and technical usage information||Contract|
|Processing of your usage information||Legitimate Interests; Contract|
|Processing of transaction information||Legitimate Interests; Contract|
|Processing of Location Information||Consent|
|Processing of log information||Contract|
|Marketing and personalised offers via VEON||Consent|
|Marketing by VEON||Legitimate Interests|
|Other marketing via third party partners||Consent|
|Withdrawing your consent||You can withdraw your consent at any time by following the process here.|
For users of our app downloaded from the Russia Appstore and Playstore, we collect and process your information in the first instance using databases and servers located in Russia but may subsequently be transferred to servers outside of Russia.