VEON Privacy Policy

Last updated: 19 July 2017

The VEON platform (“VEON”) is provided by VEON Digital Amsterdam BV (“VEON Digital”, “we”, “us”, “our”). The information we collect is controlled by VEON Digital Amsterdam BV of Claude Debussylaan 88, 1082 MD, Amsterdam, the Netherlands.

We’re committed to protecting and respecting your privacy. Please read this policy carefully - it explains how we process your information. By downloading and using VEON, you agree to us collecting, processing, using and storing your information as described here.

We may, from time to time, link to and from the websites or apps of our partner networks, advertisers and affiliates that we think you’d be interested in. If you follow a link to any of these websites or apps, it’s important to remember that they have their own privacy policies. Please check these policies before you submit any information to these websites or apps – we can’t accept any responsibility or liability for the privacy practices of other websites or apps.

The types of information we collect & how we use it.

We collect and use the following information about you:

VEON Marketplace and Marketing

With your consent, we will also use your information for marketing as described below. You have the right to change your consents at any time in the Legal and Consents section of Settings within VEON if you do not want us to use your information for marketing purposes.

Cookies

How we share your information

We may share your information – including your enriched information – with selected third parties, including:

We may share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

We may also disclose your information to third parties:

Where we store your information

We provide a global service, so the information that we collect from you may be transferred to, and stored at, a destination outside of your country and for users in the European Economic Area ("EEA"), outside of the EEA. It may also be processed by staff operating outside your country who work for us, for one of our suppliers or one of our business partners. By submitting your information, you consent to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy.

The security of your information

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your information, but we cannot guarantee the security of your information transmitted through VEON; any transmission is at your own risk. We will use strict procedures and security features to try to prevent unauthorised access to your information within our control and possession.

Data retention

We will retain your information for the purposes of providing VEON to you and for providing Marketplace offers and promotions to you if you have chosen to receive these. If your account is inactive for more than one year, we will delete your information unless we are required to retain them to comply with applicable law or meet our legal obligations.

After you have terminated your use of VEON’s services, we may store your information in an aggregated and anonymised format.

How you can manage or delete information

You can delete your VEON account at any time. If you delete your account, we will delete information that you have posted (such as status updates). Please note that information that other users have shared about you on their own accounts will not be deleted.

Your rights

Children

VEON is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at contact@veon.com. We will delete such accounts and information relating to those accounts from our systems within a reasonable time.

Changes

Any changes we may make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this policy.

Contact

Questions, comments and requests regarding this policy are welcomed and should be addressed to contact@veon.com.

Appendix 1: Legal Basis of Processing

Operation Legal Basis
Processing of sign-up information Contract
Processing of Self Care Portal information Legitimate Interests; Contract
Processing of Chat Logs Contract; Consent (for value-added services)
Processing of Chat Content Contract
Processing of device and technical usage information Contract
Processing of your usage information Legitimate Interests; Contract
Processing of transaction information Legitimate Interests; Contract
Processing of Location Information Consent
Processing of log information Contract
Marketing and personalised offers via VEON Consent
Other marketing via third party partners Consent
Withdrawing your consent You can withdraw your consent at any time by following the process here.

Appendix 2: Country specific items

California Residents

Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2017 will receive information regarding 2016 sharing activities). To request a notice, please submit your request by email to contact@veon.com. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.